After-sales service
Your equipment is in good hands
ACRN after-sales service handles the maintenance, repair and refurbishment of all the measuring and quality control equipment in our range.
15+ years
of guaranteed spare parts
100 %
repaired in our workshops in Normandy
48 h
diagnosis time after receipt
Quote
free and detailed before any work
Manufacturer service
In-house after-sales service, at the manufacturer of your equipment
Whether it is a torque tester, a leak test chamber, a force gauge or a compression tester, our technicians take care of your equipment in our workshop in Normandy and return it to you operational, recalibrated and documented.
Unlike many manufacturers who outsource their after-sales service, ACRN handles all maintenance operations in-house. This allows us to guarantee short lead times, full traceability of every intervention and technical expertise that comes directly from the design of the equipment.
How it works
A simple and transparent process
From first contact to repair, we support you at every step.
Contact us
Describe the problem using our form or by phone. Attach photos and videos for a quick pre-diagnosis.
Ship the equipment
Send your device with a carrier suited to the size of the parcel. Our technicians receive it in our workshop.
Diagnosis and repair
We carry out a precise diagnosis and send you a detailed quote. Once approved, our technicians repair the equipment.
What our after-sales service covers
Repair, verification, advice
Repair and refurbishment
Our technicians diagnose mechanical, electronic and display faults on all our equipment. Once the quote is approved, they replace faulty parts, carry out mechanical adjustments and run full functional tests before returning the equipment.
Calibration and metrological verification
Every repaired device is checked metrologically before shipment. On request, we issue a calibration certificate with measurement uncertainty, compatible with ISO 9001 requirements and the quality systems of our industrial customers.
Older and out-of-warranty equipment
We also accept diagnosis requests for older or out-of-warranty devices. If a repair is not economically viable, we advise you on the replacement solutions best suited to your application.
After-sales request
Need help with your equipment?
Your data is used only to process your request. Legal notice
For a quick diagnosis
Serial number
Enter it in the form: it lets us retrieve the history of your device.
Photos and videos
Attach them for a quick pre-diagnosis.
Free quote
A detailed quote is sent to you before any work.
Why ACRN
Why entrust your after-sales service to ACRN
Service by the designers
Our after-sales technicians work in the same workshop as the design and manufacturing teams. This proximity ensures in-depth knowledge of every device and the ability to quickly diagnose faults that external service providers could not identify.
Controlled lead times
Diagnosis is carried out within 48 hours of receiving your equipment. A detailed, free quote is sent to you before any work. Once approved, the repair is carried out as quickly as possible, with equipment generally returned in less than two weeks.
A long-term relationship of trust
ACRN designs its equipment to last. Our after-sales commitment is the practical expression of this: you do not send your device to an anonymous service centre, but to the manufacturer who designed it and knows every component.