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After-sales service<\/p>\n
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ACRN after-sales service handles the maintenance, repair and refurbishment of all the measuring and quality control equipment in our range.<\/p>\n
[\/et_pb_text][et_pb_button button_text=”Report a fault” button_url=”#formulaire-sav” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” custom_button=”on” button_text_size=”16px” button_font=”Raleway|700|||||||” button_border_radius=”26px” button_use_icon=”on” button_icon_placement=”left” button_on_hover=”off” custom_padding=”14px|26px|14px|26px|true|true” button_icon=”||fa||900″ button_text_color=”#14303F” button_bg_color=”#EE7F00″ button_border_width=”0px” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#F5A04A” admin_label=”Bouton d\u00e9clarer une panne”][\/et_pb_button][et_pb_button button_text=”+33 2 32 80 81 40″ button_url=”tel:+33232808140″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” custom_button=”on” button_text_size=”16px” button_font=”Raleway|700|||||||” button_border_radius=”26px” button_use_icon=”on” button_icon_placement=”left” button_on_hover=”off” custom_padding=”14px|26px|14px|26px|true|true” button_icon=”||fa||900″ button_text_color=”#FFFFFF” button_bg_color=”rgba(0,0,0,0)” button_border_width=”2px” button_border_color=”#95CCEB” admin_label=”Bouton t\u00e9l\u00e9phone”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” width=”100%” max_width=”1180px” custom_padding=”0px||0px||false|false” column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” custom_margin=”28px||||false|false”][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” ][et_pb_blurb animation=”off” text_orientation=”left” text_orientation_tablet=”left” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” title=”15+ years” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” header_font=”Raleway|800|||||||” header_text_color=”#14303F” header_font_size=”17px” header_line_height=”1.3em” body_font=”Raleway|||||||||” body_text_color=”#5B7280″ body_font_size=”14.5px” body_line_height=”1.55em” icon_color=”#FFFFFF” image_icon_width=”20px” icon_placement=”left” header_font=”heavitas||||||||” header_text_color=”#FFFFFF” header_font_size=”22px” body_text_color=”#D5E3EA” body_font_size=”13px” background_color=”rgba(255,255,255,0.10)” border_radii=”on|14px|14px|14px|14px” border_width_all=”1px” border_color_all=”rgba(255,255,255,0.18)” custom_padding=”18px|18px|18px|18px|true|true” admin_label=”Chiffre 15+ years”]<\/p>\n
of guaranteed spare parts<\/p>\n
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repaired in our workshops in Normandy<\/p>\n
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diagnosis time after receipt<\/p>\n
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free and detailed before any work<\/p>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” background_color=”#FFFFFF” custom_padding=”64px|3%|24px|3%|false|false” admin_label=”SAV fabricant”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” width=”100%” max_width=”1180px” custom_padding=”0px||0px||false|false” column_structure=”1_2,1_2″][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” ][et_pb_text text_orientation=”left” text_orientation_tablet=”left” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” text_font=”Raleway|||||||||” text_font=”Raleway|700||on|||||” text_text_color=”#EE7F00″ text_font_size=”12px” text_letter_spacing=”2px” custom_margin=”||8px||false|false” admin_label=”Surtitre”]<\/p>\n
Manufacturer service<\/p>\n
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[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” ][et_pb_text text_orientation=”left” text_orientation_tablet=”left” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” text_font=”Raleway|||||||||” text_text_color=”#41596A” text_font_size=”16px” text_line_height=”1.65em” admin_label=”Texte”]<\/p>\n
Whether it is a torque tester, a leak test chamber, a force gauge or a compression tester, our technicians take care of your equipment in our workshop in Normandy and return it to you operational, recalibrated and documented.<\/p>\n
Unlike many manufacturers who outsource their after-sales service, ACRN handles all maintenance operations in-house. This allows us to guarantee short lead times, full traceability of every intervention and technical expertise that comes directly from the design of the equipment.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” background_enable_color=”on” background_color=”#F4F6F8″ custom_padding=”56px|3%|56px|3%|false|false” admin_label=”Comment \u00e7a marche”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” width=”100%” max_width=”1180px” custom_padding=”0px||0px||false|false” ][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” ][et_pb_text text_orientation=”left” text_orientation_tablet=”left” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” text_font=”Raleway|||||||||” text_font=”Raleway|700||on|||||” text_text_color=”#EE7F00″ text_font_size=”12px” text_letter_spacing=”2px” custom_margin=”||8px||false|false” admin_label=”Surtitre”]<\/p>\n
How it works<\/p>\n
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[\/et_pb_text][et_pb_text text_orientation=”left” text_orientation_tablet=”left” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” text_font=”Raleway|||||||||” text_text_color=”#41596A” text_font_size=”16px” admin_label=”Texte”]<\/p>\n
From first contact to repair, we support you at every step.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” width=”100%” max_width=”1180px” custom_padding=”0px||0px||false|false” column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” module_class=”acrn-steps” custom_margin=”26px||||false|false”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” ][et_pb_blurb animation=”off” text_orientation=”left” text_orientation_tablet=”left” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” title=”Contact us” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” header_font=”Raleway|800|||||||” header_text_color=”#14303F” header_font_size=”17px” header_line_height=”1.3em” body_font=”Raleway|||||||||” body_text_color=”#5B7280″ body_font_size=”14.5px” body_line_height=”1.55em” icon_color=”#215876″ image_icon_width=”22px” icon_placement=”top” icon_alignment=”left” background_color=”#FFFFFF” border_radii=”on|16px|16px|16px|16px” border_width_all=”1px” border_color_all=”#E3E9EC” custom_padding=”24px|24px|24px|24px|true|true” admin_label=”\u00c9tape”]<\/p>\n
Describe the problem using our form or by phone. Attach photos and videos for a quick pre-diagnosis.<\/p>\n
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Send your device with a carrier suited to the size of the parcel. Our technicians receive it in our workshop.<\/p>\n
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We carry out a precise diagnosis and send you a detailed quote. Once approved, our technicians repair the equipment.<\/p>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” background_color=”#FFFFFF” custom_padding=”56px|3%|32px|3%|false|false” admin_label=”Ce que couvre”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” width=”100%” max_width=”1180px” custom_padding=”0px||0px||false|false” ][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” ][et_pb_text text_orientation=”left” text_orientation_tablet=”left” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” text_font=”Raleway|||||||||” text_font=”Raleway|700||on|||||” text_text_color=”#EE7F00″ text_font_size=”12px” text_letter_spacing=”2px” custom_margin=”||8px||false|false” admin_label=”Surtitre”]<\/p>\n
What our after-sales service covers<\/p>\n
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[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” width=”100%” max_width=”1180px” custom_padding=”0px||0px||false|false” column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” custom_margin=”12px||||false|false”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” ][et_pb_blurb animation=”off” text_orientation=”left” text_orientation_tablet=”left” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” title=”Repair and refurbishment” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” header_font=”Raleway|800|||||||” header_text_color=”#14303F” header_font_size=”17px” header_line_height=”1.3em” body_font=”Raleway|||||||||” body_text_color=”#5B7280″ body_font_size=”14.5px” body_line_height=”1.55em” icon_color=”#EE7F00″ image_icon_width=”22px” icon_placement=”top” icon_alignment=”left” background_color=”#F7F9FA” border_radii=”on|0px|14px|14px|0px” border_width_left=”3px” border_color_left=”#EE7F00″ custom_padding=”22px|22px|22px|24px|true|false” admin_label=”Ce que couvre”]<\/p>\n
Our technicians diagnose mechanical, electronic and display faults on all our equipment. Once the quote is approved, they replace faulty parts, carry out mechanical adjustments and run full functional tests before returning the equipment.<\/p>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” ][et_pb_blurb animation=”off” text_orientation=”left” text_orientation_tablet=”left” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” title=”Calibration and metrological verification” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” header_font=”Raleway|800|||||||” header_text_color=”#14303F” header_font_size=”17px” header_line_height=”1.3em” body_font=”Raleway|||||||||” body_text_color=”#5B7280″ body_font_size=”14.5px” body_line_height=”1.55em” icon_color=”#EE7F00″ image_icon_width=”22px” icon_placement=”top” icon_alignment=”left” background_color=”#F7F9FA” border_radii=”on|0px|14px|14px|0px” border_width_left=”3px” border_color_left=”#EE7F00″ custom_padding=”22px|22px|22px|24px|true|false” admin_label=”Ce que couvre”]<\/p>\n
Every repaired device is checked metrologically before shipment. On request, we issue a calibration certificate with measurement uncertainty, compatible with ISO 9001 requirements and the quality systems of our industrial customers.<\/p>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” ][et_pb_blurb animation=”off” text_orientation=”left” text_orientation_tablet=”left” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” title=”Older and out-of-warranty equipment” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” header_font=”Raleway|800|||||||” header_text_color=”#14303F” header_font_size=”17px” header_line_height=”1.3em” body_font=”Raleway|||||||||” body_text_color=”#5B7280″ body_font_size=”14.5px” body_line_height=”1.55em” icon_color=”#EE7F00″ image_icon_width=”22px” icon_placement=”top” icon_alignment=”left” background_color=”#F7F9FA” border_radii=”on|0px|14px|14px|0px” border_width_left=”3px” border_color_left=”#EE7F00″ custom_padding=”22px|22px|22px|24px|true|false” admin_label=”Ce que couvre”]<\/p>\n
We also accept diagnosis requests for older or out-of-warranty devices. If a repair is not economically viable, we advise you on the replacement solutions best suited to your application.<\/p>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” background_color=”#FFFFFF” custom_padding=”32px|3%|64px|3%|false|false” module_class=”acrn-savn” admin_label=”Formulaire SAV”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” width=”100%” max_width=”1180px” custom_padding=”0px||0px||false|false” column_structure=”2_3,1_3″ use_custom_gutter=”on” gutter_width=”3″][et_pb_column type=”2_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” ][et_pb_text text_orientation=”left” text_orientation_tablet=”left” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” text_font=”Raleway|||||||||” text_font=”Raleway|700||on|||||” text_text_color=”#EE7F00″ text_font_size=”12px” text_letter_spacing=”2px” custom_margin=”||8px||false|false” admin_label=”Surtitre”]<\/p>\n
After-sales request<\/p>\n
[\/et_pb_text][et_pb_text text_orientation=”left” text_orientation_tablet=”left” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” text_font=”Raleway|||||||||” header_2_font=”heavitas|||on|||||” header_2_text_color=”#215876″ header_2_font_size=”26px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” header_2_line_height=”1.2em” custom_margin=”||14px||false|false” admin_label=”Titre” module_id=”formulaire-sav”]<\/p>\n
[\/et_pb_text][et_pb_code _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” admin_label=”Styles (ne pas modifier)”]<\/p>\n