{"id":23710,"date":"2026-04-01T15:34:09","date_gmt":"2026-04-01T13:34:09","guid":{"rendered":"https:\/\/www.acrn.fr\/after-sales-service\/"},"modified":"2026-07-27T13:44:13","modified_gmt":"2026-07-27T11:44:13","slug":"after-sales-service","status":"publish","type":"page","link":"https:\/\/www.acrn.fr\/en\/after-sales-service\/","title":{"rendered":"After-sales service"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ background_image=”https:\/\/www.acrn.fr\/wp-content\/uploads\/2026\/04\/header_final.jpg” height=”639px” custom_padding=”60px||10px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ custom_margin=”||0px||false|false” custom_padding=”0px||10px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_font=”|800|||||||” text_text_color=”#4a9edd” text_font_size=”20px” text_letter_spacing=”2px” text_line_height=”1.6em” max_width=”600px” global_colors_info=”{}”]<\/p>\n

AFTER SALES SERVICE<\/p>\n

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Your equipment is in<\/span> good hands<\/span><\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” text_text_color=”#FFFFFF” text_font_size=”16px” text_line_height=”1.8em” custom_margin=”||30px||false|false” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

The ACRN after-sales service ensures the maintenance, repair and refurbishment of all measurement and quality control equipment in our range.<\/p>\n

Whether it is a torque meter, a leak test enclosure, a dynamometer or a compression gauge, our technicians take care of your device in our Normandy workshop and return it to you as fully operational, recalibrated and documented equipment.<\/p>\n

Unlike many manufacturers who outsource their after-sales service, ACRN keeps all maintenance operations in-house.<\/p>\n

This organisation allows us to guarantee short turnaround times, full traceability of all interventions, and technical expertise drawn directly from the design of our instruments.<\/p>\n

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\ud83d\udd27 15+<\/span><\/h3>\n

Years of warranty on replacement parts<\/span><\/strong><\/p>\n

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\ud83c\udfed 100%<\/span><\/strong><\/h3>\n

Repaired in our workshops in Normandy<\/span><\/strong><\/p>\n

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\u26a1 48h<\/span><\/strong><\/h3>\n

Time to diagnosis after receipt<\/span><\/strong><\/p>\n

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\ud83d\udccb Quote<\/span><\/strong><\/h3>\n

Free and detailed estimate before service<\/span><\/strong><\/p>\n

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HOW IT WORKS<\/h2>\n

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A simple and transparent process<\/h2>\n

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From the initial contact to the repair, we\u2019re with you every step of the way.<\/p>\n

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STEP 01<\/p>\n

\ud83d\udcde<\/p>\n

Contact us<\/h3>\n

Please describe the issue you’re experiencing using our form or by phone. Attach photos and videos for a quick preliminary diagnosis.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_font=”|600|||||||” text_text_color=”gcid-primary-color” text_line_height=”1.8em” header_3_font=”|600|||||||” header_3_text_color=”gcid-478041cf-597d-4b46-99a5-0aaa10b54e23″ header_3_font_size=”24px” header_3_line_height=”1.4em” background_color=”rgba(255,255,255,0.03)” custom_padding=”48px|28px|40px|28px|false|true” border_radii=”on|20px|20px|20px|20px” border_width_all=”2px” border_color_all=”gcid-ee90c9d5-6722-4c0e-9abd-7276b8aefcc9″ global_colors_info=”{%22gcid-ee90c9d5-6722-4c0e-9abd-7276b8aefcc9%22:%91%22border_color_all%22%93,%22gcid-primary-color%22:%91%22text_text_color%22%93,%22gcid-478041cf-597d-4b46-99a5-0aaa10b54e23%22:%91%22header_3_text_color%22%93}”]STEP 02<\/p>\n

\ud83d\udce6<\/p>\n

Ship the equipment<\/h3>\n

Send your device using a shipping carrier that can handle packages of that size. Our technicians receive it at our workshop.<\/span>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_font=”|600|||||||” text_text_color=”gcid-primary-color” text_line_height=”1.8em” header_3_font=”|600|||||||” header_3_text_color=”gcid-478041cf-597d-4b46-99a5-0aaa10b54e23″ header_3_font_size=”24px” header_3_line_height=”1.4em” background_color=”rgba(255,255,255,0.03)” custom_padding=”48px|28px|40px|28px|false|true” border_radii=”on|20px|20px|20px|20px” border_width_all=”2px” border_color_all=”gcid-ee90c9d5-6722-4c0e-9abd-7276b8aefcc9″ global_colors_info=”{%22gcid-ee90c9d5-6722-4c0e-9abd-7276b8aefcc9%22:%91%22border_color_all%22%93,%22gcid-primary-color%22:%91%22text_text_color%22%93,%22gcid-478041cf-597d-4b46-99a5-0aaa10b54e23%22:%91%22header_3_text_color%22%93}”]STEP 03<\/p>\n

\u2705<\/p>\n

Diagnosis & Repair<\/h3>\n

We provide an accurate assessment and a detailed estimate. Once approved, our technicians will proceed with the repair.<\/span>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ max_width=”1200px” module_alignment=”center” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_font=”|700|||||||” text_text_color=”#2e6ff2″ text_font_size=”12px” text_letter_spacing=”3px” header_2_font=”heavitas||||||||” header_2_text_color=”gcid-478041cf-597d-4b46-99a5-0aaa10b54e23″ text_orientation=”center” custom_margin=”||8px||false|false” locked=”off” global_colors_info=”{%22gcid-478041cf-597d-4b46-99a5-0aaa10b54e23%22:%91%22header_2_text_color%22%93}”]<\/p>\n

WHAT OUR AFTER-SALES SERVICE COVERS<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” make_equal=”on” _builder_version=”4.27.4″ locked=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_font=”|600|||||||” text_text_color=”#000000″ text_line_height=”1.8em” header_text_color=”gcid-4f62ab9d-5a29-4323-87a3-2dc05c9d6efa” header_3_font=”|600|||||||” header_3_text_color=”gcid-4f62ab9d-5a29-4323-87a3-2dc05c9d6efa” header_3_font_size=”24px” header_3_line_height=”1.4em” background_color=”rgba(255,255,255,0.03)” custom_padding=”48px|28px|57px|28px|false|true” header_3_font_size_tablet=”24px” header_3_font_size_phone=”24px” header_3_font_size_last_edited=”on|phone” border_radii=”on|20px|20px|20px|20px” border_width_all=”2px” border_color_all=”gcid-ee90c9d5-6722-4c0e-9abd-7276b8aefcc9″ global_colors_info=”{%22gcid-ee90c9d5-6722-4c0e-9abd-7276b8aefcc9%22:%91%22border_color_all%22%93,%22gcid-4f62ab9d-5a29-4323-87a3-2dc05c9d6efa%22:%91%22header_text_color%22,%22header_3_text_color%22%93}”]<\/p>\n

Repair and refurbishment<\/h3>\n

Our technicians diagnose mechanical, electronic and display faults across all of our equipment. Once the quote has been approved, they proceed with the replacement of faulty parts, mechanical adjustment and full functional testing before returning the equipment.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_font=”|600|||||||” text_text_color=”#000000″ text_line_height=”1.8em” header_3_font=”|600|||||||” header_3_text_color=”gcid-4f62ab9d-5a29-4323-87a3-2dc05c9d6efa” header_3_font_size=”24px” header_3_line_height=”1.4em” background_color=”rgba(255,255,255,0.03)” custom_padding=”48px|28px|40px|28px|false|true” border_radii=”on|20px|20px|20px|20px” border_width_all=”2px” border_color_all=”gcid-ee90c9d5-6722-4c0e-9abd-7276b8aefcc9″ global_colors_info=”{%22gcid-ee90c9d5-6722-4c0e-9abd-7276b8aefcc9%22:%91%22border_color_all%22%93,%22gcid-4f62ab9d-5a29-4323-87a3-2dc05c9d6efa%22:%91%22header_3_text_color%22%93}”]<\/p>\n

Calibration and metrological verification<\/h3>\n

Every repaired device is systematically verified metrologically before dispatch. Upon request, we issue a calibration certificate with measurement uncertainty, compatible with ISO 9001 requirements and the quality management systems of our industrial clients.<\/p>\n

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Older and out-of-warranty equipment<\/h3>\n

Even for older or out-of-warranty devices, we accept diagnostic requests. If repair is not economically viable, we advise you on the most suitable replacement solutions for your application.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”form” _builder_version=”4.27.4″ background_color=”gcid-018c9990-8d26-4c13-964c-418498f4bc8c” custom_padding=”100px||100px||false|false” locked=”off” global_colors_info=”{%22gcid-018c9990-8d26-4c13-964c-418498f4bc8c%22:%91%22background_color%22%93}”][et_pb_row _builder_version=”4.27.4″ custom_padding=”||40px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_font=”|700|||||||” text_text_color=”#2e6ff2″ text_font_size=”22px” text_letter_spacing=”3px” text_orientation=”center” custom_margin=”||8px||false|false” global_colors_info=”{}”]<\/p>\n

Quote for your equipment<\/p>\n

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Need help with your equipment?<\/h2>\n

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